Domestic parcels ship Canada Post Expedited with tracking.
Parcels to the USA ship USPS First-Class Mail®
International parcels ship worldwide via USPS, First Class Package International®
Orders going to USA and International will be shipped once per week. This is to keep my shipping prices low, so I can bundle shipments! I hope you understand :)
Customs and Import Taxes
International buyers are responsible for any and all customs and import taxes that may apply. Twisted Willow is not responsible for delays due to customs.
Damages and Losses
Once the item has left Twisted Willow, we are not responsible for any damages or losses that occur during shipping.
We take great pride in our yarn, and your satisfaction is important to us, but as a small business, we are only able to replace items if they are defective or damaged. If this is the case, please send an email to email@example.com. If an exchange cannot be made, a store credit will be issued.