Shipping
Canada
Domestic parcels ship Canada Post Expedited with tracking number and $100 insurance.
- Flat rates of $22 (Western Provinces), $20 (Ontario and Quebec) and $17 (Eastern Provinces)
Continental USA
Untracked
Untracked orders to the USA are sent Small Packet USA they are neither tracked nor insured.
- Flat rate $16
Tracked
Tracked parcels are sent via Tracked Packet USA.
- Flat rate $22
International
Orders are shipped Canada Post Surface mail, no tracking included. Packages are estimated at 20-60 days transit time.
Customs and Import Taxes
International buyers are responsible for any and all customs and import taxes that may apply. Twisted Willow is not responsible for delays due to customs.
Damages and Losses
Once the item has left Twisted Willow, we are not responsible for any damages or losses that occur during shipping. Please contact your local postal service with your tracking number. If you choose an untracked option for shipping, you will not be able to file a claim with the postal service if the item does not arrive.
Returns
I take great pride in my yarn, and your satisfaction is important to me, but as a small business, I am only able to replace items if they are defective or damaged. If this is the case, please send an email to twistedwilowyarn@gmail.com. If an exchange cannot be made, a store credit will be issued.